Support
Embroidery Journal
For app, purchase-access, or privacy help, email [email protected] with “Embroidery Journal” in the subject. Include the device, app version, and steps to reproduce the issue; avoid sending passwords or unnecessary private photos.
Use Restore Purchases on the paywall or in Settings with the Apple Account used for the weekly subscription or lifetime purchase. Restoration checks active purchase access; it does not restore project data. Manage or cancel weekly renewal through your Apple Account subscriptions. Deleting the app does not cancel renewal.
Projects and imported photos are stored on your device. There is no developer-operated cloud journal or dedicated journal export. Use an appropriate device backup before removing the app or replacing the device.
Settings → Delete All Data deletes projects and attempts to remove their imported photos. Your Photos library and appearance preference remain. If photo cleanup fails, retry. Existing device backups must be managed separately.
For Apple billing or refund requests, visit reportaproblem.apple.com.
Subscriptions
Subscriptions are billed and managed by Apple. Manage or cancel your subscription. You can also restore an eligible purchase from inside the app.
For App Store billing or refund help, visit Apple billing support.